Developing Yourself as an Effective Learning and Development Practitioner Essay

The knowledge that HRPs in Band 1 show or demonstrate an appreciation of the basics of fostering and learning get hold of analysis at the organisational and individual levels moreover it ensures that the activities are carried out in effect and to / with the right level of knowledge. With my organisation it is coercive that I know the organisation is structured, what products and services the organisation provides to enable the understanding about the way the company works and objectives it has. This is to ensure the service provided is surgical and effective. He/she also has to imbibe knowledge of relevant employment l and discrimination law to minimise risk within and to the organisation.The Serco HR and L&D manager must(prenominal) demonstrate their knowledge about how to catch and collate cost data and how to analyse feedback from procreation programmes in swan to demonstrate a return of investment. HRPs in Band 1must be someone who is driven to deliver as they need t o actively plan, prioritise and monitor key performance (KPI) areas of each employee in recite to prompt employees when training opportunities that are in line with and when their personal learning arises which should be reflected within the staffs appraisals. They must also need to work effectively at all levels within the organisation and work closely with international training providers for example- Chartered Management institute, Northbrook and Chichester College.BehavioursThe behaviours required the L&D practitioner to deliver a successful service. The team needs to be clear, accurate and positive when communicating messages within the organisation but in a way that also motivates all staff to perform their business line office staffs well. Also under the heading of behaviours it is very important that the L&D manager and his/her team needs to have a fair un-biased stead and be non-discriminatory at all time but, be assertive, curious and have the confidence to challenge but most of all be reachable to colleagues and managers and lead by example and act as a role model to others. www.cipd.co.uk/cipd.hr.profession/hr.profession-map/example.map.aspxActivity 2 Understand client needs (including examples of 3 diverse customers and 1 need for each, and explain how you would priorities conflicting needs)Customer call forIt is important that the Serco HR practitioner provides a timely and effective service. thence the he / she must understand each of their customers needs and how to prioritise them in accordance to urgency but, also how to manage the customers expectation.Table 5- 3 examples of three customers needs-Customer necessitateCustomers needsCustomers are-1. Participants (Learners, Candidates or Students) of the training programme2. The training training coordinator3. Line Managers, supervisor of the L&D practitionerpractitioners timepressing informationregarding trainingresults from training analysis1. All three customers whitethorn need t he L&D practitioners time, this need may happen where by the customers may wish to see the Practitioner at the same time. This business leader cause a conflict where the L&D Manager may have to prioritise which is more important and what needs are to be addressed urgently and which could be handled later2. The L&D training coordinator and facilitator may need to see urgent information regarding the training from the fly the coop L&D practitioner.3. The L&D supervisor may need to see and speak to the L&D practitioner to know whether the training has achieved its intended results from training analysis2.2- Effective communication (include examples of three different communication methods and the advantages and disadvantages of each)Effective CommunicationThe examples of 3 different communication methods in concert along with the advantages and disadvantages of each are listed below in Table 6- Communication Methods Advantages & Disadvantages