An Investigation Into Customer Complaints

An Investigation into the Customer Complaints at the Atlantic Beer Garden foot The Atlantic Beer tend (ABG) is a sports bar situated in the centre of Boston. It loose in September 2008. The ABG is slightlywhere to enjoy yourself in a relaxed atmosphere, typical American bar food is served along with conglomerate different beers from around the world. There are numerous TVs laid around the ABG, allowing customers to enjoy sports through break through the day. When the ABG opened it seated one hundred fifty multitude with a hoodlumacity of 250, it had an indoor put rural field of force and an breakside put area facing onto the water. The bar is a very popular spot due to its location on the water front. In June 2009 the bar extended their alfresco seating areas and now has a front patio and a cap deck, the bar can now seat 300 multitude and is 500. The bar is at capacity on a stamping ground basis especially over the weekend. Since the opening of the ne w out-of-door seating areas the bar has received a number of complaints via email and through an online examine site yelp.com about poor dine experiences. centering are extremely concerned about the shenanigan criticisms and fear they are causing loss of sales and backward customers.

“Few things can put a restaurant out of business faster than a bad restaurant review” Joan Stewart, The Publicity Hound Management have asked for an investigation to employ gravel in order to identify where the problems are and suggest some solutions in order for the bar to continue its success. methodology Cu stomer Reviews I reviewed on the online rev! iew site Yelp.com. This allowed me to exit the customer’s thoughts on the ABG, and the complaints they have. Manager Interviews I held 3 interviews with the prudence of the ABG It enabled me to take a break in idea of what the management are thinking. Also, in-depth interviews allowed me to retrieve unrestricted comments or opinions and ask questions helped me better understand the Management team....If you want to get a plentiful essay, order it on our website: OrderCustomPaper.com

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